Returns & Cancellation Policy

RETURNS, REFUND & CANCELLATION POLICY

Thanks for purchasing our products at  https://aonlinemart.com/  operated by ALLIANCE ONLINE MART PRIVATE LIMITED.

We offer a full money back guarantee on all purchases made on our website, but under certain conditions. We invite you to read the conditions explained in more detail below, in order to see the condition that applies to your situation, while following the correct procedure.

If you are unhappy with the product that you have purchased from us, please let us know. Our Returns & Refunds Policy gives you 5 (Five) days to return or exchange an article purchased online with a valid receipt. You are eligible for a full refund within 5 (Five) calendar days of your purchase.

After the 5 (Five) day period, we cannot offer you a refund or exchange. We encourage our customers to try the product in the first 5 (Five) days after their purchase to ensure it meets your needs.

To be eligible for a refund or exchange, all physical products must be packed in the original, unmarked packaging including any accessories, labels, free gifts, bonus item, manuals and documentation that shipped with the product. If the article is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment excluding any shipping charges (other than the original shipping costs invoiced). 

If you have any further questions or would like to request a refund, please do not hesitate to contact us.

Refunds (if applicable) 

Once your returned article is received and inspected, we will send you an email to notify you that we have received your returned article. We will also inform you if your refund has been approved or refused. 

If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 14 calendar days. If you have paid for the standard delivery of the goods, the cost of standard delivery will also be refunded. 

In some cases, No or only partial refunds may be granted (if applicable) which is entirely the discretion of website: 

• Products with obvious signs of use; 
• Any article that is not in its original condition, is damaged or missing parts for reasons that are not due to our error; and 
• Any article returned more than 5 (Five) days after delivery. 

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. Then contact your service provider, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at allianceonlinemart@aonlinemart.com

Exchange (if applicable) 

We only replace articles if they are defective or damaged. If you need to exchange an article for the same article, you can raise your request from our website or send us an email at allianceonlinemart@aonlinemart.com and post your article to: [ADDRESS]. 

Gifts 

If the article was marked as a gift when purchased and shipped directly to you no returns or refunds will be applicable in such cases. 

Shipping 

To return your product, please mail it to the following address: [ADDRESS] with your contact details and the reason for your return. 

You will be responsible for paying your own shipping costs to return your article, unless the article is defective. Shipping costs are not refundable. If you receive a refund, the return shipping cost will be deducted from your refund. Depending on where you live, the time it takes for your exchanged product to reach you, may vary. If you are shipping an article over [SPECIFY AMOUNT AND CURRENCY], you should consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned article. 

Cancellation Policy

In addition to our Returns & Refund Policy, you can cancel your order before it is delivered to you. Once it is delivered to you, then it will be governed under Returns & Refund Policy.