Grievance Redressal Mechanism

Grievance Redressal Mechanism

ALLIANCE ONLINE MART PRIVATE LIMITED is duty bound to provide fair treatment to our Consumer and Consumer grievances.

What does "Grievance" mean?

Grievance means any issue related to the product/service which has been availed by the consumer from the Flipkart Platform and consumer is seeking resolution for the same. In case of any query or complaint the Consumer can approach us and reach out to us through ‘Contact us’ and ‘Help Centre’ tab available on this page.

Journey:

1. Click on ‘Contact Us’ or ‘Help Centre’ tab
2. It will open to ALLIANCE ONLINE MART PRIVATE LIMITED Help Center | Customer Care Support
3. Choose from Type of Issue / Help Topics
4. Submit

If your query / complaint not resolved needs to be escalated : As per the applicable laws, ALLIANCE ONLINE MART PRIVATE LIMITED has appointed a “Grievance Officer” to address your grievances.

Here are the details for Grievance office:

Our ‘Grievance Redressal Mechanism’ is as follows:

• Upon the receipt of a Consumer Grievance on the channels specified above.
• The Consumer shall receive an acknowledgment for its grievance within 72 (Seventy-Two) hours through email OR phone call or SMS, and
• “Consumer Care” and “Grievance Officer” shall take all the best endeavors to resolve the grievance as expeditiously within the timeline as prescribed in the applicable laws.
• A Grievance will be considered as closed and disposed-off and in any of the following instances, namely:
• When the consumer is communicated by Consumer Care / Grievance Officer / any other person associated with the website and offers solutions to its grievance
  

For more details, please visit Terms and Conditions or contact us at allianceonlinemart@aonlinemart.com